This online Communication - Train the Trainer Course + Trainer Pack covers the following:

• Unit 1 - Introduction
• Unit 2 - Types of communication
• Unit 3 - Choosing appropriate methods of communication
• Unit 4 - Successful communication
• Unit 5 - Communication needs and preferences
• Unit 6 - Key legislation and guidance
• Summary.

This e-learning Communication - Train the Trainer Course + Trainer Pack was developed for healthcare and social care staff who are responsible for workplace induction and onboarding training in the following roles:

• Clinical support roles
• Adult social care workers
• Non-clinical roles.

Clinical support roles

This eLearning Communication - Train the Trainer Course + Trainer Pack provides subject knowledge to trainers who train new and unqualified staff in clinical roles within the NHS and other healthcare settings where there is any direct contact with patients, including:

• Health care assistants 
• Care support workers
• Assistant practitioners.

Adult social care workers and non-clinical roles

The online Communication - Train the Trainer Course + Trainer Pack is also suitable for trainers who train staff in community care settings, including:

• Home care workers
• Domiciliary care staff.

Non-clinical roles

• Caring volunteers
• Porters
• Cooks
• Drivers with direct contact with patients/service users.

Our online Communication - Train the Trainer Course + Trainer Pack provide the learner (the trainer) with the necessary subject knowledge to train new health and social care workers and those who do not hold formal qualifications. 

As a trainer, you may have to adapt the aims to meet your service requirements.

In general, the aims of this Communication online train the trainer course are to:

• Develop an awareness of the importance of effective communication skills at the workplace.
• Appreciate the various types of communication suitable for people with special needs.
• Appreciate the role of nonverbal cues in communication.

As a trainer, you will have to ensure that the learning objectives align with the needs of your organisational policies and procedures.

In general, on completion of this online Communication - Train the Trainer Course + Trainer Pack, the learner will be able to:

• Describe the different ways people communicate, how it affects relationships at work and why we should observe and be receptive to an individual's reactions.
• Outline how to establish an individual's communication and language needs, wishes and preferences.
• List a range of communication methods and styles that could help meet an individual's communication needs and preferences.
• Suggest how to reduce barriers to communication and where to find support to help with effective communication.

As a trainer, you will have to ensure that the learning outcomes align with the needs of your organisational policies and procedures.

In general, on completion of this online Communication - Train the Trainer Course + Trainer Pack, the learner will be able to:

• Describe how communication affects relationships at work.
• State why it is essential to observe and be receptive to an individual's reactions.
• List a range of communication methods and styles that could help meet an individual's communication needs, wishes and preferences.
• Describe ways to reduce barriers to effective communication.
• Identify the principles and practices relating to confidentiality.
• Describe who to ask for advice and support about confidentiality.
• Suggest when to report any concerns about the need for communication aids.

This online Communication - Trainer Pack provides an all in one solution for trainers. Essentially, we will provide you with a Communication training course in a box that includes the following:

• Introductory video/How to use the trainer materials
• Course register template
• Communication PowerPoint presentation
• Lesson plan template
• Learning outcomes and workbook
• Reflective activities
• Course evaluation form
• Trainer support information
• FREE LearnPac LMS registration
• Set-up on the LearnPac LMS as an administrative user
  
• FREE 20 registrations for the Communication CPD course to allocate to learners/attendees
  
• FREE blended learning environment for learner management and e-learning enrolment
• Self-service dashboard for managing learners and their personal development.

The online Communication - Trainer Pack PowerPoint slides, handouts and other trainer materials are fully editable. You can, therefore, amend them to meet your delegates' requirements.

Communication - Train the Trainer Course + Trainer Pack –  Level 3 - CPDUK Accredited.