This online Workplace Diversity training course includes the following:

• Module One: Getting Started
• Module Two: Understanding Diversity
• Module Three: Understanding Stereotypes
• Module Four: Breaking Down the Barriers
• Module Five: Verbal Communication Skills
• Module Six: Non-Verbal Communication Skills
• Module Seven: Being Proactive
• Module Eight: Coping with Discrimination
• Module Nine: Dealing with Diversity Complaints as a Person
• Module Ten: Dealing with Diversity Complaints as a Manager
• Module Eleven: Dealing with Diversity Complaints as an Organization
• Module Twelve: Wrapping Up

This online Workplace Diversity training course is suitable for those who want to understand what diversity is all about and how they can help create a more diverse world at work and at home.

This online Workplace Diversity training course will help learners understand what diversity is all about and how they can help create a more diverse world at work and at home. They will be instructed to use skills such as active listening to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength.

The learning outcomes of this online Workplace Diversity training course are to:

• Explain the definition, terms and history of diversity
• Describe the meaning of stereotypes and biases, how they develop, and the reasons for your own perspectives
• List strategies for removing barriers to encouraging diversity for yourself, in the workplace, and the social community
• Use active listening skills to receive messages in a diverse population, employ effective questioning techniques, and communicate with strength
• Identify ways to encourage diversity in the workplace, and prevent and discourage discrimination
• Understand and respond to personal complaints, and develop a support system to manage the resolution process
• List the steps a manager should take to record a complaint, analyse the situation, and take appropriate resolution action.

Workplace Diversity - Online Training Course - Intermediate Level - CPDUK Accredited.