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This online Employment Skills Package includes the following courses:
Customer Service training course
This online Customer Service training course includes the following:
- Module One: Getting Started
- Module Two: Who We Are and What We Do
- Module Three: Establishing Your Attitude
- Module Four: Identifying and Addressing Their Needs
- Module Five: Generating Return Business
- Module Six: In-Person Customer Service
- Module Seven: Giving Customer Service over the Phone
- Module Eight: Providing Electronic Customer Service
- Module Nine: Recovering Difficult Customers
- Module Ten: Understanding When to Escalate
- Module Eleven: Ten Things You Can Do to WOW Every Time
- Module Twelve: Wrapping Up.
Health & Safety at Work training course
This online Health and Safety at Work training course covers the following:
- Key definitions related to health and safety at work,
- health and safety at work statistics and key facts,
- Common causes of workplace accidents,
- Workplace hazards,
- Financial and human costs relating to health and safety at work,
- Health and safety law, penalties and enforcement,
- Identifying hazards and minimising risks in the workplace,
- Preventing accidents in the workplace,
- Accident reporting procedures,
- RIDDOR regulations,
- Understand the hierarchy of risk control,
- Basic fire safety procedures,
- What to do and what not to do in the event of a fire,
- Different fire extinguishers and their functions,
- The importance of checking electrical equipment,
- Keeping safe from electrical risks,
- Preventing slips, trips and falls,
- Avoiding common health hazards,
- The importance of first aid in the workplace,
- The importance of personal protective equipment,
- Identifying hazards and minimising manual handling risks,
- Dangers of hazardous substances in the workplace,
- Reducing the risks of DSE equipment, noise and vibration, and
- Understanding the risks of working at height, confined spaces and pressure environments.
Marketing Basics training course
This online Marketing Basics training course includes the following:
- Module One: Getting Started
- Module Two: What is Marketing?
- Module Three: Common Marketing Types (I)
- Module Four: Common Marketing Types (II)
- Module Five: The Marketing Mix
- Module Six: Communicating the Right Way
- Module Seven: Customer Communications
- Module Eight: Marketing Goals
- Module Nine: The Marketing Funnel
- Module Ten: Marketing Mistakes (I)
- Module Eleven: Marketing Mistakes (II)
- Module Twelve: Wrapping Up.
Time Management Basics training course
This online Time Management training course includes the following:
- Module One: Getting Started
- Module Two: Goal Setting
- Module Three: Prioritizing Your Time
- Module Four: Planning Wisely
- Module Five: Tackling Procrastination
- Module Six: Crisis Management
- Module Seven: Organizing Your Workspace
- Module Eight: Delegating Made Easy
- Module Nine: Setting a Ritual
- Module Ten: Meeting Management
- Module Eleven: Alternatives to Meetings
- Module Twelve: Wrapping Up.
Project Management training course
This online Project Management training course includes the following:
- Module One: Getting Started
- Module Two: Key Concepts (I)
- Module Three: Key Concepts (II)
- Module Four: Initiation (I)
- Module Five: Initiation (II)
- Module Six: Planning (I)
- Module Seven: Planning (II)
- Module Eight: Planning Tools
- Module Nine: Executing the Project
- Module Ten: Maintaining and Controlling the Project
- Module Eleven: Closing Out
- Module Twelve: Wrapping Up
Team Work and Team Building training course
This online Teamwork and Team Building training course includes the following:
- Module One: Getting Started
- Module Two: Defining Success
- Module Three: Types of Teams
- Module Four: The First Stage of Team Development – Forming
- Module Five: The Second Stage of Team Development – Storming
- Module Six: The Third Stage of Team Development – Norming
- Module Seven: The Fourth Stage of Team Development – Performing
- Module Eight: Team Building Activities
- Module Nine: Making the Most of Team Meetings
- Module Ten: Solving Problems as a Team
- Module Eleven: Encouraging Teamwork
- Module Twelve: Wrapping Up.
Sales Fundamentals training course
This online Sales Fundamentals training course includes the following:
- Module One: Getting Started
- Module Two: Understanding the Talk
- Module Three: Getting Prepared to Make the Call
- Module Four: Creative Openings
- Module Five: Making Your Pitch
- Module Six: Handling Objections
- Module Seven: Sealing the Deal
- Module Eight: Following Up
- Module Nine: Setting Goals
- Module Ten: Managing Your Data
- Module Eleven: Using a Prospect Board
- Module Twelve: Wrapping Up.
