Welcome to The Mandatory Training Group's online Conflict Resolution training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).
Wherever two or more people come together, there is bound to be conflict. This course will give learners a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Learners will also be provided with a set of skills in solution building and finding common ground.
In this online Conflict Resolution training course, learners will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is essential for every organisation no matter what the size. If it is left unchecked or not resolved, it can lead to lost production, absences, attrition, and even lawsuits.
Course content
This online Conflict Resolution training course covers the following:
Module One: Getting Started
Module Two: An Introduction to Conflict Resolution
Module Three: The Thomas-Kilmann Instrument
Module Four: Creating an Effective Atmosphere
Module Five: Creating Mutual Understanding
Module Six: Focusing on Individual Needs
Module Seven: Getting to the Root Cause
Module Eight: Generating Options
Module Nine: Building a Solution
Module Ten: the Short Version of the Process
Module Eleven: Additional Tools
Module Twelve: Wrapping Up
Who is this course for?
This online Conflict Resolution training course is suitable for those who want to improve and learn crucial conflict management skills, including dealing with anger.
Course aims
In this online Conflict Resolution training course, learners will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is essential for every organisation no matter what the size. If it is left unchecked or not resolved, it can lead to lost production, absences, attrition, and even lawsuits.
Learning outcomes
The learning outcomes of this online Conflict Resolution training course are to:
Understand what conflict and conflict resolution mean
Understand all six phases of the conflict resolution process
Understand the five main styles of conflict resolution
Be able to adapt the process for all types of conflicts
Be able to break out parts of the process and use those tools to prevent conflict
Be able to use basic communication tools, such as the agreement frame and open questions
Be able to use basic anger and stress management techniques
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