This online Conflict Management in Dental Practice - Enhanced Dental CPD Course covers the following:

• Chapter 1 - Workplace conflict
• Chapter 2 - Understanding the patient’s point of view
• Chapter 3 - Managing burnout
• Chapter 4 - Dealing with aggressive behaviour
• Chapter 5 - Workplace bullying
• Chapter 6 - Role of communication in conflict management
• Summary.

This online Conflict Management in Dental Practice - Enhanced Dental CPD Course is suitable for the following:

• Dentist
• Practice manager
• Regulator.

The aims of this online Conflict Management in Dental Practice - Enhanced Dental CPD Course are to:

• Prepare dental practitioners for encounters with conflict situations.
• Draw the attention of dental workers to potential conflict situations against a raft of measures that can be used to appease them.
• Help dental workers appreciate the possibility of a work environment in which workers and clients are fairly safe from explosive conflict situations.

On completion of this online Conflict Management in Dental Practice - Enhanced Dental CPD Course, the learner will be able to:

• List examples of conflict in the workplace, which can affect effective service delivery.
• Suggest practical ways of managing workplace conflicts.
• Propose active ways of dealing with conflicts in the workplace.
• Evaluate the different approaches to preventing violence in the workplace.

Conflict Management in Dental Practice - Enhanced Dental CPD Course – Level 1 - CPDUK Accredited.