This Communication in Health and Social Care e-learning course covers the following:

• The importance of effective communication,
• Types of communication,
• Communication with other workers and individuals,
• Importance of effective communication,
• Communication needs and preferences,
• Different methods of communication,
• Barriers to effective communication,
• Reducing barriers to communication,
• Checking understanding,
• Additional information and support,
• Confidentiality,
• Communication in practice, and
• References and resources.

This Communication in Health and Social Care e-learning course should be completed by those who work in health and social care services, including:

• NHS medical, nursing, AHP and care staff
• Locum doctors and nurses
• Locum allied health professionals (AHPs)
• Agency nurses
• Agency workers
• Healthcare assistants
• Support workers
• Care assistants
• Community services.

The aims and objectives of this online Communication in Health and Social Care training course are to:

• Know different forms of communication,
• Understand barriers to effective communication,
• Be able to communicate effectively, and
• Provide the learner with a full understanding of the current communication guidance for health and social care workers.

On completion of this online Communication in Health and Social Care training course, the learner will know more about:

• The importance of excellent communication skills,
• Types and methods of communication,
• Communication needs and preferences,
• Barriers to effective communication,
• How to reduce barriers to communication,
• Confidentiality principles, and
• Communication in practice.

Download Full Course Description (PDF)

Communication in Health and Social Care – Online Training Course – Level 2 – CSTD Aligned.