This online Essential Communication Skills training course covers the following:

• Chapter 1 - Legislation and regulations
• Chapter 2 - Introduction to good communication
• Chapter 3 - Communication styles and indicators
• Chapter 4 - Types of communication
• Chapter 5 - Connecting with patients
• Chapter 6 - Methods of communication
• Summary.

This online Essential Communication Skills course is suitable for the following:

• Receptionist 
• Treatment coordinator 
• Practice manager 
• Decontamination lead 
• Infection control lead 
• Trainee dental nurse 
• Dental nurse 
• Dental therapist 
• Dental hygienist 
• Dentist 
• Clinical dental technician 
• Dental technician 
• Orthodontic therapist 
• Regulator.

The aims of this Essential Communication Skills online course are to:

• Help the learner appreciate the role and significance of the patient in the dental service.
• Make the learner realise the importance of communication in one’s organisation’s effort to deliver person-centred care.
• Assist the learner in knowing the different communication methods and styles and their impact on successful dental practice.

On completion of this Essential Communication Skills online course, the learner will be able to:

• State how the GDC guidelines institute person-centred care.
• Justify the inculcation of effective communication skills in an organisation as a tool for reaching the goal of serving the customer's interest.
• List the different types of communication, linking them to their merits in one’s organisation.
• Discuss the benefits of team meetings to bring out how they enhance patient-centred care.

Essential Communication Skills – Online Training Course – Level 1 - CPDUK Accredited.