CSTF Conflict Resolution (Healthcare) - Level 1

Name: CSTF Conflict Resolution (Healthcare) - Level 1
Brand: MTG
SKU: 1413521157
Price: 19.99 GBP
Availability: InStock
Rating: 0 (0 reviews)

Trusted by over 1 million learners, The Mandatory Training Group delivers accredited courses through ComplyPlus™ LMS, our AI-powered, interactive e-learning platform. Designed for compliance and impact, our training supports CQC, Ofsted, HSE and other regulatory standards.

Price:

£19.99 + VAT

Level:

Level 1

Duration:

80 Minutes

Method:

Online Course 24/7

Platform:

Desktop, Laptop, Mobile

Course access expiry:

365 days

Certificate validity:

3 years

Rating:

Accepted Payments:

Course overview

Effective conflict management in healthcare is essential for maintaining a safe and professional environment. This CSTF-aligned Level 1 Conflict Resolution course equips healthcare staff with the skills to de-escalate disputes, enhance communication, and ensure workplace safety.

Covering conflict triggers, verbal and nonverbal communication, and the legal aspects of ‘reasonable force,’ this CPD-accredited training prepares learners to handle challenging situations confidently.

Course content

This online CSTF conflict resolution course covers the following:

Key legislation and regulations - Covers the Health and Safety at Work Act 1974, MHSWR 1999, and NHS Protect guidance for conflict resolution in healthcare.
Common causes of conflict and types of assault
Techniques for de-escalation and personal safety
Role of communication skills
Strategies for supporting affected individuals
Application of communication models
Behavioural patterns and warning signals
Procedural and environmental considerations
Legal and ethical use of 'reasonable force'.

Who is this course for?

This level 1 CSTF conflict resolution e-learning course is specifically designed for healthcare workers. It is ideal for individuals at any staff level, including clinical, non-clinical, unpaid and voluntary staff, who want to enhance their skills in managing conflict effectively within their work settings.

Aims

The aims of this online CSTF conflict resolution course are to:

Introduce participants to essential workplace legislation and regulations governing CSTF conflict resolution.
Enhance awareness of effective communication skills and CSTF conflict resolution techniques.

Learning objectives

This CSTF conflict resolution e-learning course will:

Explore the legal framework for conflict resolution in healthcare, covering staff responsibilities and laws like the Health and Safety at Work Act and related regulations.
Identify common causes of conflict and recognise both non-physical and physical forms of assault and their effects.
Explain de-escalation techniques and personal safety strategies using verbal and non-verbal communication.
Identify the role of communication, cultural awareness, and how to overcome barriers in conflict management.
Explain ways of supporting those affected by violence, improving morale and team cohesion.
Explain communication models to resolve conflict at different levels effectively.
Identify behaviours and warning signs to prevent escalation.
Review how policies and the environment impact conflict and resolution approaches.
Explain the legal and ethical use of ‘reasonable force’ in care settings.

Learning outcomes

Upon completing this online CSTF conflict resolution training course, learners will be equipped to:

Identify common causes and stages of conflict.
Reflect on past experiences to develop strategies to reduce future conflict.
Describe two forms of communication.
Understand the role of verbal and non-verbal communication in conflict.
Recognise the impact of cultural differences on communication.
Identify causes of communication breakdown and how to foster effective communication.
Apply three communication models to manage various conflict levels.
Recognise behavioural patterns in individuals during conflict.
Identify warning and danger signals, including signs of potential physical attack.
Understand how procedures and environments influence conflict situations.
Recognise the importance of maintaining a safe distance.
Summarise appropriate responses based on the situation.
Explain the lawful use and limits of ‘reasonable force’.
Identify short- and long-term support options for those affected by violence.
Understand the benefits of supporting individuals and its impact on team wellbeing.

Interactive demo

End of course assessment

Achieve a minimum score of 80% at the end of the course assessment.
If unsuccessful, you can retake the assessment until you pass.
Upon passing, you will receive an instant CPD-accredited certificate for compliance records.

Certification

Receive a CPD-accredited certificate upon successful course completion.
Certificates are available for immediate download upon passing the final assessment.
Accepted by NHS Trusts, private healthcare providers, and regulatory bodies, meeting compliance requirements.
Employers and organisations can verify certification authenticity through our team.

Course accreditation

Accredited by the CPD Certification Service, ensuring high-quality training.
Meets the UK Core Skills Training Framework (CSTF) standards.
Fulfils requirements set by the Care Quality Commission (CQC), Health and Safety Executive (HSE), Health Trust Europe (HTE), Crown Commercial Services (CCS) and NHS Collaborative Procurement Partnership (CPP).

FAQs

Why is conflict resolution important in healthcare?

Conflict in healthcare settings can impact patient care, staff well-being, and workplace safety. This course provides essential skills to de-escalate tense situations, improve communication, and prevent workplace disputes, ensuring a safer and more collaborative environment.

Does this course include training on ‘reasonable force’?

Yes, the course explains the legal and ethical considerations of using ‘reasonable force’ in healthcare settings, ensuring staff understand their rights and responsibilities when handling conflict.

How do I log in to the eLearning platform?

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Can I request name changes on certificates?

Unfortunately, learners cannot change their names directly through the LMS to prevent discrepancies on certificates associated with the account owner. To request a name change on a certificate, learners must contact our support team at info@mandatorytraining.co.uk, as additional verification is required.

I haven't received my login details. What should I do?

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Login steps

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Follow the instructions provided and proceed to the LMS
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